Service & support | CERM

service

& support

Implementing a new MIS system is not always straightforward. But when relying on your MIS software, it is imperative that you know how to operate it.
Subscription-based software

CERM MIS follows a subscription-based software model, ensuring you that you can always count on the newest features, developments or integrations to be available for installation.

As we continuously strive for operational excellence, we keep on outlining our roadmap to the future of print and packaging, assuring further and constant evolvement of all our software solutions.

Made to measure implementation programs

CERM is a standard MIS, tailored to the label and packaging industry. Our made-to-measure implementation program allows you to configurate all parameters according to your specific needs and requirements. During this implementation process, your project team will write all internal procedures necessary to train any new or additional CERM users.

Because any MIS is only as good as it’s implementation, we have started our CERM Academy. More than 400 video’s with online training courses are available for additional guidance and support.

Seamless installation, adapted to your existing IT-infrastructure

Service and support are key to our success in the cooperation between user, software and a seamless IT-infrastructure. We don't want our client to be hassled by IT-related limitations or technical issues.

When implementing CERM, we take care of the CermBoxx environment and make it run throughout any migration-, configuration- or activation phase. You can count on us for assistance during any IT migration projects, scanner or printer configurations and any CERM-related general ICT consultancy.

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