CERM Customer Service
Submit your support ticket at our service platform.
Get the help you need at CERM Support
CERM Customer Support is available 24/7.
CERM Online Help
Consult our extensive Online Help documentation database.
CERM Helpdesk
Request a call and talk to your team of CERM MIS Specialists.
Chat with Lumi
Our AI-powered support tool that delivers real-time and immediate support.
CERM Academy
Enroll in our e-learning platform and become a true CERM expert!
Download TeamViewer
Download the TeamViewer now so our Helpdesk service can handle your request and get in touch with you.
We've got you covered
With CERM MIS Software, we deliver a complete, scalable end-to-end solution tailored to your business. We go beyond just software—we’re your partner in operational excellence, ensuring smooth implementation, ongoing support, and continuous optimization. From a solid standard workflow to flexible configurations that fit your needs, we’re here to help you succeed every step of the way.
“CERM has empowered us to handle thousands of products efficiently, allowing us to scale our business at an unmatched rate.”
Andrew Boyd
President Blue Label Packaging
Learn at your own pace, in your own time
CERM Academy
Enroll in our e-learning platform and become a true CERM expert!
Our CERM Academy e-learning platform is especially helpful during implementation and remains valuable afterward. It contains a wealth of information, including tips and tricks on how to best use our software.
Gain access to comprehensive online documentation
CERM Online Help
As a CERM MIS user, you have exclusive access to our extensive help documentation. Our comprehensive guides, spanning over 2.000 pages, cover every aspect of CERM MIS Software to help you understand its functionalities. They are enriched with visuals, real-world examples, and videos from the CERM Academy.
CERM Online Help is updated daily, ensuring you always have the latest information. The CERM ID is required to log in, providing secure access to all our resources.
Your CERM AI-support assistant
CERM Lumi
Lumi isn’t just another AI tool—it’s a dedicated assistant designed to help you get the most out of CERM MIS Software. Whether it’s troubleshooting complex workflows or onboarding new team members, Lumi delivers real-time support exactly when you need it.
Let's have a coffee!
Got a question? Not sure where to start? We’re happy to chat. Let's talk about what we can do for your business.
Stay up to date...
And read all about our latest developments, customer experiences and key partner integrations in our CERM newsletter.