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CERM Business Development Manager – UK & Nordics

With this role CERM – a global player in MIS for Labels & Packaging - is looking for a sales professional to join our growing team in the United Kingdom and the Nordic countries to better serve our existing customers and help to enlarge our footprint in the UK and Nordic Label and Packaging market. This person reports to the Director of Global Business Development.

Job description: In this role you will

• Manage all sales activities within existing and new customers and partners
• Leverage all local CERM resources as well as our Marketing team towards the achievement of your goals
• Execute CERM’s sales, marketing and support strategies to ensure highest customer satisfaction
• Build and maintain a detailed knowledge of the CERM product and the Label and Packaging market
• Provide timely and accurate territory reporting and forecasting to CERM management utilizing our CRM system at its best
• Provide regular feedback to marketing and management regarding your local territory and projects
• Communicate regularly with key contacts of customers, prospects and partners through personal visits, video conferences, telephone calls, … Frequent traveling is required!
• Attend and represent CERM at tradeshows and open houses
• Achieve quarterly and annual revenue targets
• Manage development of prospects and successful completion of new business sales for software license agreements and consulting services
• Implement and execute sales and marketing strategies, aligned according to our CERM-company goals optimized for your territory
• Facilitate 1st level demos for customers and prospects
• Facilitate access and use of additional resources like the CERM ROI calculator to provide contacts with comprehensive analysis and diligence of product offering
• Be able to work out of your home office

This role might be a good fit if you:

• Are a self-starter with the ability to work independently with minimal supervision
• Have solid interpersonal skills and are very team oriented
• Have at least 3 years of experience in sales and marketing (preferably in a complex software industry or in the Label, Folding Carton, Flexible Packaging industries)
• Possess a Bachelor’s or Master’s degree or equivalent
• Have experience selling software and a good technical understanding of software systems
• Can manage accounts at a high level within the assigned region
• Have excellent presentation and negotiation skills
• Have a proven track record of meeting/exceeding both individual and team sales quota/goals
• Are confident and experienced in turning cold calls into revenue-generating accounts
• Can handle complex technical sales cycles
• Excellent verbal and written communication skills in English language. Other (Nordic) languages are a plus.

CERM MIS Implementation Specialist – EMEA

With this role CERM is looking for motivated and ambitious applicants who are based in the UK or the EU, who are able to travel to our customers and partner and help to implement the CERM system, provide implementations support and applications consultancy. 

This person reports to the Director of Customer Service.

Job description: In this role you will,

• Be part of a great team of experienced software consultants
• Get the chance to become a CERM expert and deliver training and consultancy
• Lead implementation projects to a successful conclusion
• Provide post go-live support and ongoing consultancy to our customer base
• Work with product management, helpdesk and other teams across all departments to ensure an excellent customer experience
• Maintain a high standard of personal administration
• Participate in team meetings and share best practices
• Provide regular status updates and activity reports according to our company practices

This role might be a good fit if you:

• Are a self-starter with the ability to work independently with minimal supervision
• Have solid interpersonal skills and are very team oriented
• Have at least 3 years of experience in the Label and Packaging industry
• Can manage accounts at a high level within the assigned region
• Have good interpersonal and time management skills
• Have experience of at least one ERP package, either as a consultant or as a senior end user
• Be self-directed and self-motivated
• Have a natural interest in working with clients with the ability to build and maintain client relationships
• Be willing to take ownership of issues and follow through to reach a solution
• Be willing to spend at least 50% of time away from home
• Have excellent verbal and written communication skills in English (any additional language proficiency is very welcome)

CERM MIS Scheduling Specialist - EMEA

With this role CERM is looking for motivated and ambitious applicants who are based in the EU, and are able to travel to our customers to implement ‘Scheduling Optimization’ for the CERM system, provide general implementation support and applications consultancy.

This person reports to our Director of Customer Service.

Job description: In this role you will,

• Be part of a great team of experienced software consultants
• Get the chance to become a CERM Scheduling expert and deliver training and consultancy
• Lead ‘Scheduling 0ptimization’ projects to a successful conclusion
• Provide post go-live support and ongoing consultancy to our customer base
• Work closely together with product management, helpdesk and other teams across departments to ensure an excellent customer experience
• Maintain a high standard of personal administration
• Participate in team meetings and share best practices
• Provide regular status updates and activity reports according to our company practices

This role might be a good fit if you:

• Are a self-starter with the ability to work independently with minimal supervision
• Be self-directed and self-motivated
• Have good time management skills
• Have solid interpersonal skills and are very team oriented
• Have at least 3 years of experience in the Label and Packaging industry, more specific in production management and/or scheduling
• Able to discuss production processes, requirements, and optimization
• Are experienced with managing change
• Can manage accounts at a high level within the assigned region
• Have a natural interest in working with clients with the ability to build and maintain client relationships
• Are willing to take ownership of issues and follow through to reach a solution
• Are willing to spend up to 30% of time away from home
• Have excellent verbal and written communication skills in English and French (any additional language proficiency is very welcome)
• Experience and understanding of IT system integrations is a plusTop of Form

CERM Network & Systems Engineer – US

With this role CERM is looking for motivated and ambitious applicants who are based in the US to provide remote diagnosis and support to colleagues and customers all over the world, as well as setting up and maintaining their IT systems and connectivity.

This person reports to the Customer IT Manager

Job description: In this role you will,

• Be part of a small team of experienced IT engineers
• Deliver a reliable IT platform to customers all over the world
• Provide user support and troubleshoot IT problems and issues
• Escalate, if needed, unresolved problems to a higher level of support
• Work with product management, helpdesk and other teams across all departments to ensure an excellent customer experience
• Maintain a high standard of personal administration
• Participate in team meetings and share best practices
• Provide regular status updates and activity reports according to our company practices.

This role might be a good fit if you:

• Are a self-starter with the ability to work independently from your home office
• Have solid interpersonal skills and are very team oriented
• Have at least 3 years of experience in IT support
• Have strong interest in new IT technologies
• Are good at analyzing and troubleshooting
• Be self-directed and self-motivated
• Have excellent verbal and written communication skills in English (any additional language is very welcomed, Spanish preferred)
• Willing to travel to Belgium for initial training and yearly conferences

You are already familiar with, or have strong interest in:

• Virtualization: ESXi, Hyper-V, Docker
• Cloud hosting: Azure
• IaC: Ansible, Jenkins, Git, API
• Database: SQL Server 20xx
• Windows Server: RDS, PowerShell
• Linux: Debian, Rocky Linux, Bash scripting
• Network: TCP/IP, VPN, NAT, Firewall, Wi-Fi, SDWAN
• E-mail: Office365, SMTP
• Hardware: servers, printers, Wi-Fi scanners

Tasks you may expect:

• First line helpdesk for our customers in American time zones
• Server maintenance tasks on customer systems
• Deploying and configuring virtual server environments for new customers
• Installing, configuring and maintaining our software and services at existing customers by using our checklists and automated tools
• Participate in weekly meetings with the rest of the IT team