MIS Implementation Specialist - US
Ready to redefine the industry?
With this role CERM is looking for motivated and ambitious applicants who are based in the USA, Canada, or Mexico, who are able to travel to our customers and partners to implement the CERM system, provide customer support and software consultancy.
This person reports to the Americas Team Leader.
Key responsibilities
Provide regular status updates and activity reports according to our company practices.
Work with product management, helpdesk and other teams across all departments to ensure an excellent customer experience.
Be part of a great team of experienced software consultants.
Provide post go-live support and ongoing consultancy to our customer base.
Lead implementation projects to a successful conclusion.
Become a CERM expert and deliver training and consultancy.
Maintain a high standard of personal administration.
Participate in team meetings and share best practices.
Skills & qualifications
- Have solid interpersonal skills and are very team oriented.
- Have a natural interest in working with clients with the ability to build and maintain client relationships.
- Are a self-starter with the ability to work independently with minimal supervision.
- Have excellent verbal and written communication skills in English (any additional language proficiency is very welcome).
- Have at least 3 years of experience in the Label and Packaging industry.
- Understand that this role requires travel to customer sites (up to 50% travel).
- Are willing to take ownership of issues and follow through to reach a solution.
- Can manage accounts at a high level within the assigned region.
- Have experience of at least one ERP package, either as a consultant or as a senior end user.
These skills and/or experiences will set you apart:
Your personality
Our offer
CERM offers a dynamic and inclusive work environment that encourages innovation and professional growth. We provide competitive compensation, benefits, and flexible remote work options.
If you're passionate about software development, we'd love to hear from you! Join our team and contribute to our mission of revolutionizing the way label and printing businesses leverage data.
We are currently looking for
Spontaneous application
No open positions at the moment? We're always growing. Submit your application and we'll keep it on file for future opportunities.
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