Lexis is a cloud-based AI platform that automates sales order processing for CERM7. It extracts order information from customer emails and attachments, converts it into structured business data, and prepares sales orders ready for confirmation in CERM.
CERM Lexis
AI-powered sales order automation for label and packaging printing.
Convert customer emails into CERM7 sales orders
Process high volumes of incoming orders faster and more efficiently
Reduce manual data entry and minimize errors
Modern and intuitive user experience for customer service teams
Cloud-based AI platform built for future document workflows
Because order intake should be fast. And flawless.
Customer orders still arrive by email. PDFs, spreadsheets and free-text messages all need to be reviewed, interpreted and entered into your MIS. As order volumes grow, this manual process becomes time-consuming and increases the risk of delays and errors.
Lexis is a cloud-based AI platform that automatically extracts order information from customer emails, converts it into structured business data for CERM7, and prepares sales orders ready for confirmation in CERM.
The result is a faster order workflow, improved data accuracy, and more time for your team to focus on customer relationships instead of repetitive data entry.
Why choose Lexis?
Lexis helps customer service teams process more orders with greater speed and consistency. By transforming unstructured emails into structured business data, it reduces repetitive administrative work while maintaining full control over the order approval process.
Because Lexis is fully integrated with CERM7, validated information flows directly into your existing workflow without duplicate data entry or disconnected systems.
From email to sales order
Lexis transforms incoming order emails into structured CERM7 data through an AI-driven workflow. From email capture to sales order creation, every step is designed to reduce manual work while keeping your customer service team in control.
Capture incoming orders
Emails can be forwarded to Lexis manually by customer service agents or automatically through email rules in Outlook or Gmail. Once received, Lexis extracts the complete content of the email together with all relevant attachments, converting them into structured raw data ready for processing.
Identify the customer
Using AI, Lexis analyzes the extracted information and suggests the most likely customer from your CERM7 database. If the sender’s email address matches uniquely with a customer record, the customer is automatically confirmed and the system proceeds with order extraction. In cases where multiple matches are possible, the CSR simply selects the correct customer before the workflow continues.
Extract and validate order data
Lexis identifies and extracts key order information such as purchase order numbers, product references, quantities and delivery dates. A confidence score is calculated for the extracted data, combining traditional CERM7 validation logic with AI interpretation of the documents. Quantities are automatically validated against product-level minimum and maximum order quantities, highlighting any discrepancies that require attention.
Create the sales order
After reviewing the extracted information, the CSR confirms the data and the sales order is created directly in CERM7. During this process, Lexis validates the customer price against the reference calculation stored in CERM7. If a discrepancy is detected, the user is alerted before the sales order is created.
Customer service teams spend too much time manually processing emails and re-entering data. With Lexis, we automate that process while keeping full control in the hands of the user, allowing teams to process more orders with greater accuracy and less effort.
Sofie Depovere
Product Manager @ CERM
Process more orders with greater accuracy
Lexis is designed for print companies handling large volumes of email-based orders. By automating document interpretation and data extraction, Lexis significantly reduces the time required to convert incoming requests into confirmed sales orders.
Instead of manually reading emails and copying information between systems, customer service teams review AI-prepared data and focus only on validation and customer communication. This reduces repetitive work while improving consistency and accuracy in order entry.
The result is a more scalable order processing workflow that keeps pace with growing customer demand.
For our larger orders, what used to take two to three hours to key in by hand now takes under an hour with Lexis
Michael Nankervis
Managing Director @ Onpack
Built for the future of document processing
Lexis is more than an email-to-order tool. It is the foundation for a broader AI-driven document automation platform within the CERM ecosystem.
Future capabilities will extend the Lexis platform to support additional workflows such as RFQ processing, automated document interpretation, and ASN handling. Together, these capabilities will further reduce manual document handling and connect customer communication directly to your operational workflow in CERM.
As part of the CERM Extensions portfolio, Lexis expands the capabilities of your CERM MIS environment while maintaining seamless integration with your existing processes.
CERM Lexis - AI-agent to process emails into real-time CERM business data
Frequently Asked Questions
Customer order emails can be forwarded to Lexis manually by a customer service representative or automatically through email rules in Outlook or Gmail. Lexis extracts the email content and attachments, identifies the customer, extracts key order information, validates the data against CERM7, and prepares a sales order for review and confirmation.
Lexis can process information received in email messages as well as common business documents, including PDF files, Microsoft Excel spreadsheets and other structured attachments commonly used for customer orders.
Yes. Before a sales order is created, customer service representatives review the information extracted by Lexis. The platform provides confidence scores and validates data such as order quantities against CERM7 business rules, allowing users to confirm or adjust the information before creating the sales order.
Yes. Lexis is fully integrated with CERM7. Once the extracted information has been reviewed and confirmed, the sales order is created directly in CERM7, eliminating duplicate data entry and ensuring a seamless workflow.
Lexis is designed for label, flexible packaging and folding carton converters that process large volumes of customer orders by email. It helps customer service teams reduce manual data entry, improve order accuracy and process more orders in less time while maintaining full control over the order validation process.
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