CERM MIS Implementation Specialist – North America

We are looking for our new, motivated and ambitious CERM MIS Implementation Specialist who is based in the USA, Canada, or Mexico, and is able to travel to our customers and partner and help to implement the CERM system, provide implementations support and applications consultancy.

This person reports to the Director of Customer Service

Job description: In this role you will,

• Be part of a great team of experienced software consultants
• Get the chance to become a CERM expert and deliver training and consultancy
• Lead implementation projects to a successful conclusion
• Provide post go-live support and ongoing consultancy to our customer base
• Work with product management, helpdesk and other teams across all departments to ensure an excellent customer experience
• Maintain a high standard of personal administration
• Participate in team meetings and share best practices 
• Provide regular status updates and activity reports according to our company practices.

This role might be a good fit if you:

• Are a self-starter with the ability to work independently with minimal supervision
• Have solid interpersonal skills and are very team oriented
• Have at least 3 years of experience in the Label and Packaging industry
• Can manage accounts at a high level within the assigned region
• Have good interpersonal and time management skills
• Have experience of at least one ERP package, either as a consultant or as a senior end user
• Be self-directed and self-motivated
• Have a natural interest in working with clients with the ability to build and maintain client relationships
• Be willing to take ownership of issues and follow through to reach a solution
• Be willing to spend at least 50% of time away from home
• Have excellent verbal and written communication skills in English (any additional language proficiency is very welcome)

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