Network and Systems Engineer
Ready to redefine the industry?
CERM is a dynamic and innovative software development company specializing in providing cutting-edge MIS solutions for the label and packaging printing industry. With a rich history spanning over more than 30 years and a deep industry knowledge, we are a global leader in delivering high-quality software products that empower label and packaging print businesses to streamline their operations and enhance productivity.
Oostkamp, Belgium (remote work 1d/week)
Full-time
What you'll do
CERM is looking for a motivated and ambitious Network and Systems Engineer to join our customer-facing IT support team in Oostkamp, Belgium. In this hybrid role, you will provide first-line remote support to customers around the world while also contributing to project-based technical work, ensuring reliable IT systems and long-term customer satisfaction.
You will report to the Systems Engineering team leader and work within a small, experienced team of IT engineers.
Customer Support:
Provide first-line helpdesk support via our ticketing system.
Diagnose and troubleshoot IT issues remotely.
Escalate unresolved problems to higher-level support when needed.
Project & technical work
Participate in IT implementation and infrastructure projects.
Assist customers during cloud migration processes.
Manage and maintain virtual server environments on customer IT platforms.
Install, configure and maintain our software using checklists and automation tools.
Collaborate with other departments to improve customer experience.
Provide regular status updates and documentation of activities.
General responsibilities
Take ownership of tasks and follow up proactively.
Maintain high standards in personal administration.
Participate in team meetings and knowledge sharing.
What makes you a great fit
- You have at least a bachelor’s degree and 3 years of experience in IT support.
- You're team-oriented with strong interpersonal skills.
- You enjoy analyzing and troubleshooting technical issues.
- You're self-directed and proactive in your work.
- You have strong verbal and written communication skills in Dutch and English (French or another language is a plus).
- You're eager to learn and work with new technologies.
Bonus points if you:
- have experience with virtualization: ESXi, Hyper-V, Proxmox, Docker
- have experience with cloud hosting & services: Azure, AWS
- have experience with IaC & Automation: Ansible, Jenkins, Git, API
- have experience with databases: SQL Server 20xx
- have experience with Operating Systems such as Windows Server (RDS, PowerShell) or Linux: Debian, Rocky Linux, Bash scripting
- have experience with networking: TCP/IP, VPN, NAT, Firewall, Wi-Fi, SD-WAN
- have experience with email & productivity: Office365, SMTP
- have experience with hardware: servers, printers, Wi-Fi scanners
Why you'll love working @ CERM
CERM offers a dynamic and inclusive work environment that encourages innovation and professional growth. We provide competitive compensation, benefits, and flexible remote work options.
You can expect:
A dynamic role combining first line support and project responsibilities.
Weekly team meetings and knowledge exchange.
Varied tasks with ownership and autonomy.
Exposure to international customers and modern IT technologies.
A supportive team with room for professional growth.
If you're passionate about IT engineering, we'd love to hear from you!
Join our team and contribute to our mission of revolutionizing the way label and packaging print businesses leverage data.
Spontaneous application
No open positions at the moment? We're always growing. Submit your application and we'll keep it on file for future opportunities.
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