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CERM IT Manager

Customer-Facing IT · Internal IT · Cross-Team Coordination


Ready to redefine the industry?

CERM is a dynamic and innovative software development company specializing in cutting-edge MIS solutions for the label and packaging printing industry. With a history spanning more than 30 years and deep industry knowledge, we are a global leader in delivering high-quality software products that empower label and packaging print businesses to streamline their operations and enhance productivity, with sales and implementation staff active in 14 countries.

The IT Manager role at CERM is a new position that brings together tasks and responsibilities previously split across two team leads, and that need more focused and shared management attention. You will have dual responsibility over our Customer Facing IT team (5 FTE) and Internal IT (1 FTE). The Customer Facing IT team supports our customers' on-premises VMs and infrastructure hosting CERM's client-server software, as well as CERM's own cloud infrastructure for our cloud-based products. Internal IT covers all internal office and network support for our team, development tools, license management, budget, and demo environments.

  • Oostkamp, Belgium (Hybrid)

  • Full time, payroll

  • Reporting to: Customer Service Director

Apply now

What you'll do

Team Leadership

  • Take dual responsibility over the Customer Facing IT team (5 IT Support Specialists) and Internal IT (1 FTE).

  • Provide natural technical leadership: guide team priorities and ensure effective coordination across both teams.

  • Foster a supportive, creative environment for the team.

Customer Facing IT

  • Oversee support for customers' on-premises VMs and infrastructure hosting CERM's client-server software.

  • Oversee CERM's cloud infrastructure underpinning our cloud-based products.

Internal IT

  • Oversee internal office and network support for local and international internal users (+100).

  • Manage development tools, license management, IT budget, and demo environments.

Cross-Departmental Coordination

  • Discuss and resolve IT-related issues across departments, including with remote development, DevOps, and customer service teams.

  • Coordinate tasks, organize reviews and meetings, and foster adoption of novel techniques and concepts across teams.

Data Protection & Security

  • Take ownership of data protection and data security, including the CISO (Chief Information Security Officer) role as defined in ISO 27001.

What makes you a great fit

  • Experience in systems and network support, and general IT support in an international context.
  • (First) leadership experience, with the capability to manage a small team.
  • Hands-on understanding of and experience with technical IT, networking, and infrastructure systems and technologies.
  • Experience in, or understanding of, a context where IT is not just a support function but a core component of the products and services offered to customers.
  • Strong communication and project management skills to align priorities across departments.
  • Experience with data protection and information security practices.
  • Experience working in a fast-growing, no-nonsense, international and rapidly evolving environment.
  • Fluent English speaker.

The mindset you bring to the team

  • Fast learner, excited about new tech.
  • Hands-on: knowledgeable, and you lead by example.
  • Transparent: you collaborate openly and respectfully with diverse teams.
  • Agile and dynamic, with great communication and interpersonal skills.

Why you'll love working @ CERM

CERM offers a dynamic, international and inclusive work environment that encourages innovation and professional growth, with competitive compensation, benefits, and flexible remote work options.

This is what you can expect:

  • A newly created role with real ownership over both customer-facing and internal IT.

  • The chance to shape how IT and security are organized as CERM continues to grow internationally.

  • Direct, cross-departmental exposure to development, DevOps, and customer service teams.

  • A close-knit team where your technical leadership has immediate, visible impact.

  • A role based in Oostkamp, Belgium, at an established player in the Labels & Packaging software market.

Apply now

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